We want you to be happy with your purchase!
So, please review the Shipping & Return Policy and pay special attention to options and details when placing your order for whirlpool installation kits and parts.
Certainly, if you have questions about determining the right products prior to purchasing; we are happy to help you. Please call us at 866-559-1133 or send an email to: info@convertatub.com
Shipping
Orders will normally ship within 1-2 business days either FedEx or the US Postal Service. However, days in transit will vary based on your location. Depending on the jetted tub kits and parts ordered your shipment may also arrive in multiple boxes.
All addresses within the continental US receive free shipping!
However, reach out to us for shipments outside the United States. Provide the shipping address prior to placing your order to determine total applicable freight charges.
Returns
In order to return or exchange any merchandise, you must:
- Contact us within 21 days of placing the order to obtain Return Authorization;
- We will not process returns or exchanges without Return Authorization.
- Return Authorization shall be valid for 21 days ONLY. If you do not contact us within the 21 day time limit, authorization becomes invalid and product will not be accepted for return or exchange.
- Return items in original, unaltered condition;
- Return all packaging, parts, hardware and instructions;
- Pay all shipping costs associated with returns and exchanges;
- Pay a 20% restocking fee
Credits or replacement products will not be issued until the original product has been received and inspected.
Any products which have been installed, cut, damaged or modified by the customer will not be accepted for return.
Additionally, on refused shipments the customer will be liable for all shipping changes and a 20% restocking fee.
Credits are applicable for the product only. While we ship products in the continental US without charging freight, freight costs were incurred. An applicable freight charge may be determined and deducted from the product credit. You will also be responsible for the freight cost to return the products.
Thank you for your interest and understanding our shipping return policy.